Calling all leaders in the innovation economy
Are you responsible for driving innovation and tackling challenges in fast-moving, complex organizations? Let me help you and your teams accelerate innovation efforts across the business ecosystem and craft people-centered solutions for the future.
Strategic guidance | Creative direction | Facilitation & co-creation | Mentorship & coaching | Capability building
My Experience
Provided servant leadership, strategic guidance, and creative direction to 250+ multi-disciplinary teams working on complex innovation and branding challenges in retail, hospitality, healthcare, energy, travel, and many other service sectors.
Disruption & Growth
For global motor company, a people-first exploration into the future of mobility with focus on autonomous, last-mile delivery services. [Horizon: 1–3 years]
For leading energy supplier in the US, defined deployment models and created North Star experiences for residents, low-income communities, and SMBs adopting and utilizing solar energy. [Horizon: 1–3 years]
Customer Excellence (CX)
For leading non-profit care provider in the US, envisioned the ideal end-to-end patient experience 2025 by integrating and visualising 20+ initiatives in the innovation portfolio. [Horizon: 5–7 years]
For leading energy company in the US, identified key B2B customer drivers, envisioned the future of B2B energy services, and redefined the engagement model between account managers and B2B customers. [Horizon: 1–3 years]
Employee Engagement (EX)
For global technology company, a people-first exploration into the future of collaboration in hybrid work environments. [Horizon: 5–7 years]
For leading non-profit care provider in the US, addressed systemic causes of stress and brought back the joy of care by co-creating 20+ services to boost care team performance and elevate employee engagement. [Horizon: 1–3 years]
Organisational Change
For global pharmacy-led health and wellness enterprise, envisioned how HR can help drive organizational agility, systemic innovation, and customer obsession by co-creating 30+ concepts for new/revamped services,
products, and tools.
For global motor company, co-created North Star employee experience and new HR services to resolve pain points, elevate moments that matter, and drive organisational agility.
Operational Excellence
For portfolio of luxury homeware brands, transformed the end-to-end NPD process
for greater purpose, acceleration, learning,
and impact.
For global manufacturer of construction equipment, built commitment for proposed PLM investment by uncovering hundreds of pain points in the end-to-end value chain and crafting a human-centered story about ‘the age of smart collaboration.’
Brand & Marketing Strategy
For dairy giant in Europe, created multiple segmentation studies, brand strategies, value props, creative concepts, and packaging solutions to build brand equity and increase market share.
For Swedish Ministry of Foreign Affairs and Swedish Institute, crafted strategic game plan and creative concepts to promote the creative and cultural industries to a global audience.
Calling all leaders in the creative industry
Are you responsible for attracting clients and driving growth? Let me help you and your teams revamp offerings, streamline processes, build capabilities, boost team performance, inject creativity, and deliver groundbreaking projects.
Strategic guidance | Creative direction | Facilitation & co-creation | Mentorship & coaching | Capability building
My Experience
Provided strategic guidance and servant leadership to creative consultancies and their clients in upstream innovation, branding, and marketing projects.
20+ projects have been nominated to innovation/design competitions and/or recognized in industry publications.
Delivered senior-level advice and in-person training to creative consultancies, including DesignThinkers Group in the US; Fjord, design and innovation from Accenture Interactive; Ergonomidesign/Veryday, winner of the Red Dot: Best Design Team of the Year in 2014; Engine, the pioneering UK service design firm; Silver, voted best Swedish design firm in 2010; Antrop, voted best Swedish design firm 2018; Neumeister, voted best Swedish design firm in 2011; and N2, a leading Finnish communications agency
On behalf of Swedish Ministry of Foreign Affairs and Swedish Institute, crafted strategic game plan and creative concepts to promote the creative and cultural industries in Sweden to a global audience.
Coached 20+ startups founded by very talented designers in the UK (Creative Pioneer, NESTA) and Sweden (Kreatör+, The Knowledge Foundation).
Calling all educators for the creative industry
Are you responsible for building the next generation of innovators, designers, and changemakers? Let me help you and your colleagues create and deliver innovative, people-centered programs, courses, and learning experiences.
Strategic guidance | Creative direction | Facilitation & co-creation | Mentorship & coaching | Capability building
My Experience
As course leader and teacher @ Berghs School of Communication, built and delivered Sweden’s first professional development program in innovation management, service design, and design thinking (2006–2017). Designed specifically for full-time working designers and strategists, the three-month program equipped and empowered 160+ professionals to develop stronger solutions, drive innovation and change, create real value for clients and users, and ultimately advance their careers.
As Professor of Service Design @ SCAD, played an integral role in building the first BFA in Service Design in the world as well as the first MFA in Service Design in the US (2011–2014). Developed cutting-edge content and syllabi; assisted in hiring and training faculty; and delivered world-class learning experiences. Attracted high-quality students from the US, Europe, and Asia to a new academic program and design discipline, and secured opportunities for students to work on real-world innovation projects for major brands such as Microsoft and HP.
Served as lecturer and course leader at 10 design schools in 5 countries over 10 years. Designed and delivered courses in service design, services marketing, brand management, innovation management, design management, and project management (for the creative industry) at leading institutions such as Konstfack University College of Arts, Crafts, and Design; Umeå Institute of Design; Stockholm Academy of Dramatic Arts; Södertörn University; and MUC.DAI (Munich Center for Digital Sciences and AI).